A little help
Let’s get your
next scan smiling.
Start with the answer you need. Your captured work and your original model are worth keeping.
Capture guide ↗
Photo orbit, detail video and a steady subject.
Printing guide ↗
Loaded filaments, 3D colours and print files.
Privacy ↗
Local data, sharing and deleting miniatures.
Capture & models
The video camera did not open. What now?
Use Retry video. If the camera remains unavailable, choose Finish with photos. The detail camera checks for 4K/60 support and fast shutter control. Allow camera access in iPhone Settings, return to the app and try again.
My model has holes or looks distorted.
Movement, missed viewpoints, blank surfaces, reflections and poor lighting can make reconstruction fail. Inspect the original model, improve lighting and overlap, then recapture the missing areas with a still subject. Changing filament colours does not repair the source geometry.
Can I use a phone without LiDAR?
The app has a camera-only capture path. On-device reconstruction is a separate hardware capability checked in the app. If building is unavailable, you can retain the capture or import an existing USDZ model. Quality and availability should not be assumed identical across iPhones.
Does Cancel delete my scan?
The detail screen’s Cancel keeps captured photos and video. Stop & save keeps a photo capture. Remove an unwanted miniature from the library when you are ready.
How do I delete several miniatures?
In Your miniatures, tap Select, choose the entries or Select all, then delete and confirm. Deleting removes their saved photos, videos, models and print files from this iPhone and cannot be undone. Copies you already exported remain in their chosen destinations.
Colours & printing
A beard or garment has the wrong colour.
First check that the loaded filament slots match the printer. Compare Print colours with Original scan, select the affected part and use its close-up view. Adjust its filament or blend and touch up the suggested region where needed. Re-export and re-slice after changing a colour; an older G-code file keeps its old assignments.
Why does a blend look different after printing?
Full Spectrum predicts an appearance from alternating filament layers. Physical results depend on the actual spools, opacity, layer height and lighting. It is not a calibrated match for every material. Start with a small physical sample.
Flatten feet reports one or three contact areas. Is that wrong?
The count follows the scan’s geometry at the selected trim plane, not a fixed number of feet. A shallow trim may touch one sole first; small sole details can create extra patches. Inspect the base and adjust the trim instead of relying on the count alone.
The export unlock
What stays free?
Capture, reconstruction, importing, model viewing, colour previews, measurements and Pose Balance. All file exports share one non-consumable purchase: USDZ, visual-splat PLY where available, colour 3MF, and on-device slicing/G-code exports.
Is the €1.99 purchase a subscription?
No. It is a one-time unlock, with no per-export charge. €1.99 is the configured Netherlands price; the App Store presents your regional price before you buy.
I already bought it. How do I restore it?
Use Restore purchases in the export unlock screen with the same Apple Account used for purchase. If the store is unavailable, try again when the connection is restored. A refunded or revoked purchase no longer grants export access.
Still need a hand?
Tell us what happened.
Useful details include your iPhone model, iOS version, the action you took and the exact message shown. Only share a person’s scan or image with their permission.